Found No Wafer, London Student Ration Nestle Demands for Lifetime
Senin, 01 Februari 2016 - 13:54 WIB
Found No Wafer, London Student Ration Nestle Demands for Lifetime
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LONDON - This student demands is a unique case and may be brave and rare. She demanding a lifetime supply of KitKats under the threat of legal action after she bought eight of the chocolate bars and none of them had the the trademark wafer inside.
Saima Ahmad (20), bought the multi-pack from a supermarket for £2 last month, and now she was written to Nestle as manufacturer and claiming that they ignored their duty of care to consumers.
Saima, a second year student at Kings College, London, even included details of a legal precedent set in the 1930s to back up her case.
"They go about advertising the unique concept of KitKat, but I'm so disappointed by what I have purchased," she said as reported by Daily Mail.
"I'm hoping they will apologise to me and in future focus more on quality of their product. No one else in that industry has that unique concept about mixing the wafer with the chocolate and that's why I'm a fan,"
Before she wrote her letter, the student did her research and found that others had complained of similar experiences in online forums.
In the letter, she claims that giving her a lifetime supply of the bars will allow her to act as 'quality control' for the company.
"Nestle have a huge following and I don't think these mistakes are acceptable. I have researched this problem and I found that it wasn't just a one off and it has happened quite a few times. There are quite a few forums online where people complain of having KitKats without wafer," she said.
"They should definitely give in to me. I'm hoping my demand will go higher than the customer service platform. I'd like the CEO of Nestle to respond to my letter because it's an extremely important issue. I'm trying my luck if you don't ask you don't get,"
Saima is so fond of the chocolate bars that if the company offers her a lifetime supply, she insists she will still never get bored of them.
'They are my favourite chocolate bars, I love them.'
In her letter to Nestle, she wrote: "The truth of the matter is; manufacturers owe a duty of care to consumers. The specific duty you owe in consistency in your manufacturing process. The failure to take due care in the manufacturing process resulted in a product being defective.
"As a result I feel as though I have been misled to part with my money and purchase a product that is clearly different from what has been marketed by Nestle,".
"The loss I have suffered is of monetary and emotional significance. I would like a full refund of the defective pack of KitKat I purchased. I have also lost my faith in Nestle.
She also request a life long supply of KitKat so that I can act as a means of quality control. Saima is adamant that she will take legal action too if the company does not comply with her demands.
'I wouldn't rule out taking this further if Nestle do not apologise or compensate me adequately. As I mentioned in my letter of complaint, an unlimited supply of KitKat would do," she explained.
Saima Ahmad (20), bought the multi-pack from a supermarket for £2 last month, and now she was written to Nestle as manufacturer and claiming that they ignored their duty of care to consumers.
Saima, a second year student at Kings College, London, even included details of a legal precedent set in the 1930s to back up her case.
"They go about advertising the unique concept of KitKat, but I'm so disappointed by what I have purchased," she said as reported by Daily Mail.
"I'm hoping they will apologise to me and in future focus more on quality of their product. No one else in that industry has that unique concept about mixing the wafer with the chocolate and that's why I'm a fan,"
Before she wrote her letter, the student did her research and found that others had complained of similar experiences in online forums.
In the letter, she claims that giving her a lifetime supply of the bars will allow her to act as 'quality control' for the company.
"Nestle have a huge following and I don't think these mistakes are acceptable. I have researched this problem and I found that it wasn't just a one off and it has happened quite a few times. There are quite a few forums online where people complain of having KitKats without wafer," she said.
"They should definitely give in to me. I'm hoping my demand will go higher than the customer service platform. I'd like the CEO of Nestle to respond to my letter because it's an extremely important issue. I'm trying my luck if you don't ask you don't get,"
Saima is so fond of the chocolate bars that if the company offers her a lifetime supply, she insists she will still never get bored of them.
'They are my favourite chocolate bars, I love them.'
In her letter to Nestle, she wrote: "The truth of the matter is; manufacturers owe a duty of care to consumers. The specific duty you owe in consistency in your manufacturing process. The failure to take due care in the manufacturing process resulted in a product being defective.
"As a result I feel as though I have been misled to part with my money and purchase a product that is clearly different from what has been marketed by Nestle,".
"The loss I have suffered is of monetary and emotional significance. I would like a full refund of the defective pack of KitKat I purchased. I have also lost my faith in Nestle.
She also request a life long supply of KitKat so that I can act as a means of quality control. Saima is adamant that she will take legal action too if the company does not comply with her demands.
'I wouldn't rule out taking this further if Nestle do not apologise or compensate me adequately. As I mentioned in my letter of complaint, an unlimited supply of KitKat would do," she explained.
(rnz)
